{"id":191107,"date":"2026-06-03T09:58:52","date_gmt":"2026-06-03T07:58:52","guid":{"rendered":"https:\/\/factorialhr.com\/blog\/factorial-play\/videos\/10-tips-escalar-el-servicio-no-el-equipo\/"},"modified":"2026-06-03T09:58:52","modified_gmt":"2026-06-03T07:58:52","slug":"10-tips-escalar-el-servicio-no-el-equipo","status":"publish","type":"factorial_video","link":"https:\/\/factorial.es\/blog\/factorial-play\/videos\/10-tips-escalar-el-servicio-no-el-equipo\/","title":{"rendered":"10 Tips: Escalar el servicio, no el equipo"},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_video_type":"highlight","_related_series":182879,"_related_episode":191081,"_related_season":0,"_video_source":"vimeo","_youtube_video_id":"","_vimeo_video_id":"1197645216","_speaker_id":167718,"_video_description":"Xavier Virgili, VP de Experiencia de Cliente en Factorial, comparte diez consejos esenciales para una gesti\u00f3n del equipo efectiva y centrada en el cliente. Destaca la importancia de la **autonom\u00eda** y la **comunicaci\u00f3n**, permitiendo que los miembros del equipo tomen decisiones y conozcan sus habilidades y ambiciones. Sugiere **automatizar** tareas repetitivas para aumentar la productividad, pero tambi\u00e9n mantener un **toque humano** en las interacciones con los clientes. La **tolernacia al error** y la **responsabilidad** son fundamentales para fomentar un ambiente de trabajo positivo. Adem\u00e1s, es crucial detectar cu\u00e1ndo el equipo est\u00e1 al l\u00edmite y actuar proactivamente. Estos valores de la empresa son esenciales para un buen **plan de carreras** y el \u00e9xito organizacional. Seg\u00fan Xavier Virgili, un liderazgo efectivo puede transformar la experiencia del cliente. No te pierdas m\u00e1s consejos y perspectivas sobre la gesti\u00f3n del equipo en el episodio completo.","_video_transcription":"00:15 - Hola, soy Xavier Virgili, VP de Experiencia de Cliente en Factorial.\n00:19 - Si tuviera que definir mi experiencia, tras trabajar en construcci\u00f3n,, mi equipo y yo nos centramos en resolver los problemas de los clientes y dar la mejor experiencia posible.\n00:31 - Aqu\u00ed tienes mis diez consejos: automatiza tareas repetitivas y de bajo valor para aligerar a tu equipo.\n00:37 - Da autonom\u00eda y margen de decisi\u00f3n a tu equipo.Conoce a tu equipo: habilidades y ambiciones.\n00:44 - Itera y evoluciona.No te aferres a estructuras o procesos.\n00:48 - Mant\u00e9n a los l\u00edderes cerca de la operativa.Evita sobredimensionar con capas de managers.\n00:53 - Detecta cu\u00e1ndo el equipo est\u00e1 al l\u00edmite.Si la experiencia del cliente cae, act\u00faa.\n00:59 - Equilibra automatizaci\u00f3n y toque humano.Los mensajes deben sentirse personales, aunque usemos IA.\n01:04 - Fomenta la productividad.Que el equipo encuentre soluciones sin esperar indicaciones.\n01:09 - Tolera el error.Centrarse en resolver, no en culpar.\n01:14 - Fomenta la responsabilidad.Ayudar fuera de tu rol cuando haga falta.","_has_trailer":false,"_trailer_vimeo_id":""},"categories":[949],"factorial-categories":[],"class_list":["post-191107","factorial_video","type-factorial_video","status-publish","hentry","category-mejorar-procesos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v21.9.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Tips: Escalar el servicio, no el equipo | Factorial<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factorial.es\/blog\/factorial-play\/videos\/10-tips-escalar-el-servicio-no-el-equipo\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 Tips: Escalar el servicio, no el equipo\" \/>\n<meta property=\"og:url\" content=\"https:\/\/factorial.es\/blog\/factorial-play\/videos\/10-tips-escalar-el-servicio-no-el-equipo\/\" \/>\n<meta property=\"og:site_name\" content=\"Factorial\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Factorial\/100064908455810\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/factorial.es\/wp-content\/uploads\/2025\/11\/17131146\/factorial-open-graph.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@factorialapp\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/factorial.es\/blog\/factorial-play\/videos\/10-tips-escalar-el-servicio-no-el-equipo\/\",\"url\":\"https:\/\/factorial.es\/blog\/factorial-play\/videos\/10-tips-escalar-el-servicio-no-el-equipo\/\",\"name\":\"10 Tips: Escalar el servicio, no el equipo | Factorial\",\"isPartOf\":{\"@id\":\"https:\/\/factorial.es\/blog\/#website\"},\"datePublished\":\"2026-06-03T07:58:52+00:00\",\"dateModified\":\"2026-06-03T07:58:52+00:00\",\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/factorial.es\/blog\/factorial-play\/videos\/10-tips-escalar-el-servicio-no-el-equipo\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/factorial.es\/blog\/#website\",\"url\":\"https:\/\/factorial.es\/blog\/\",\"name\":\"Factorial\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/factorial.es\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/factorial.es\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/factorial.es\/blog\/#organization\",\"name\":\"All-in-one business management software - 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